Customer service manager (UK)
ParcelHero · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
ParcelHero is seeking a Customer Service Manager to lead a remote team of 50+ staff from the UK. The role focuses on driving service quality and process improvement during international expansion.
In this role, you will oversee team leaders and a large remote support staff in a high-pressure, fast-paced environment. Your focus will be on managing key service metrics, such as NPS, and ensuring cross-departmental collaboration between customer support, QA, and experience teams to scale service for enterprise and SaaS solutions.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
ParcelHero is a UK-based parcel delivery price comparison site that has grown into a technology-focused business. The company currently employs 120 remote staff globally and is expanding its services into international markets and SaaS solutions.