Customer service manager (PT)

ParcelHero · Customer Support

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Part TimePosted Aug 10, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Part Time
Experience
Mid
Posted
Aug 10, 2026

This role’s source listing does not include Hungary as an eligible location.

ParcelHero is seeking an experienced Customer Service Manager to lead a 50-strong remote team based in Portugal. The role focuses on optimizing customer journeys and service quality during international expansion.

As a remote-first company, ParcelHero is scaling its operations and looking for a part-time leader to manage team leaders and a large customer service department. The successful candidate will collaborate across departments, including Customer Experience and QA, to drive performance metrics and improve service as the company shifts towards enterprise customers.

Why You’ll Love This Role

Remote from Portugal
Part-time role
10+ Years experience required
Global expansion focus
Leading a 50-strong remote team

What You’ll Bring

Over 10 years of customer service experience
Proven track record of managing remote teams
Strong ability to drive service quality and customer experience
Experience in managing large remote teams across different time zones
Ability to thrive in a fast-paced and high-pressure environment
Strong analytical skills for driving NPS and customer satisfaction metrics

What You’ll Get

Benefits not specified in the listing

About the Company

ParcelHero is a UK-based parcel delivery price comparison site serving both consumers and businesses. The company is currently expanding internationally and has developed a proprietary Transport Management Solution (TMS) platform.

Listing checked for remote eligibility · Posted Aug 10, 2026 · JobicyApply →
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