Customer service manager (PP)

ParcelHero · Customer Support

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Full TimePosted Aug 10, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 10, 2026

This role’s source listing does not include Hungary as an eligible location.

ParcelHero is seeking an experienced Customer Service Manager to lead a 50-strong remote team based in the Philippines.

The role involves overseeing team leaders, driving service quality, and optimizing cross-departmental collaboration within a fast-paced, scaling global logistics company. Candidates are expected to manage performance metrics and evolve service strategies as the company expands its SaaS offerings for enterprise clients.

Why You’ll Love This Role

Remote from Philippines
Midweight seniority
Global parcel delivery/SaaS focus
High-pressure environment
10+ Years of experience required

What You’ll Bring

10+ Years of customer service experience
7+ Years in management
Experience managing remote teams
Proven ability to drive performance metrics such as NPS and CSAT
Ability to work across multiple time zones
Experience with process improvement in high-pressure environments

What You’ll Get

Benefits not specified in the listing

About the Company

ParcelHero is a UK-based parcel delivery price comparison site that has expanded into the US and Europe. The company operates a remote-first model with a global workforce and recently launched a transport management solution for business and enterprise customers.

Listing checked for remote eligibility · Posted Aug 10, 2026 · JobicyApply →
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