Customer service manager (GR)

ParcelHero · Customer Support

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Full TimePosted Aug 10, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Manager
Posted
Aug 10, 2026

This role’s source listing does not include Hungary as an eligible location.

ParcelHero is seeking a Customer Service Manager to lead a 50-person remote team from Greece to improve service quality and support global expansion.

As a Customer Service Manager, you will lead team leaders in a high-pressure, fast-paced environment, focusing on service excellence and process optimization. You will collaborate with cross-functional departments to drive automation initiatives and enhance customer experience for both consumer and enterprise clients during a phase of international growth.

Why You’ll Love This Role

Remote from Greece
Full-time contract
Midweight to Senior management
Global scaling tech company
High-pressure environment

What You’ll Bring

Minimum 10 years of customer service experience
Minimum 7 years of management experience
Experience managing large remote teams of 50+ staff
Proven ability to work across different time zones and departments
Strong analytical skills for metrics like NPS and customer effort score

What You’ll Get

Benefits not specified in the listing

About the Company

ParcelHero is a UK-based, remote-first parcel delivery price comparison site that is scaling technology solutions for logistics. The company operates a global remote workforce and is currently expanding its market presence into the US and Europe.

Listing checked for remote eligibility · Posted Aug 10, 2026 · JobicyApply →
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