Customer service manager (CY)

ParcelHero · Customer Support

Apply →
Full TimePosted Aug 10, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 10, 2026

This role’s source listing does not include Hungary as an eligible location.

ParcelHero is hiring a Customer Service Manager to lead a 50-strong remote team based in Cyprus, focusing on service quality and cross-departmental operations.

As a Customer Service Manager, you will lead team leaders and a 50-person remote team, driving service excellence and NPS improvement in a high-pressure, scaling environment. You will collaborate closely with Customer Experience and QA teams to optimize internal processes and automation as the company expands internationally.

Why You’ll Love This Role

Remote from Cyprus
Full-time engagement
Managing a 50-strong remote team
Focus on international scaling
High-pace, high-pressure environment

What You’ll Bring

10+ Years of customer service experience
7+ Years in management roles
Proven track record of managing large remote teams
Experience in cross-functional collaboration and process optimization
Strong analytical skills for customer feedback and service metrics

What You’ll Get

Benefits not specified in the listing

About the Company

ParcelHero is a UK-based parcel delivery price comparison site that offers a technology-focused logistics platform. The company operates as a remote-first business with over 120 staff globally and is actively expanding its services into the US and European markets.

Listing checked for remote eligibility · Posted Aug 10, 2026 · JobicyApply →
EXPLORE MORE
Remote Customer Support Jobs in Cyprus ↗
Apply →