Senior Assigned Support Engineer (EMEA)

GitLab · Customer Support

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Full TimePosted Aug 29, 2026

Source: GitLab

RemoteJobSearch Check
Specific countries

Limited to: Poland and United Kingdom — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Senior

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

105 of 361 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: GitLabSource ATS: GitLabLast checked: Aug 31, 2026Job status: Active

GitLab is seeking a Senior Assigned Support Engineer to provide expert technical support to major customers across the EMEA region, based in Poland or the UK.

In this senior role, you will act as a trusted technical advisor, collaborating with product, engineering, and customer success teams to resolve critical issues and influence the roadmap. You will leverage your deep Linux and CI/CD expertise to troubleshoot performance issues and create reusable documentation while operating within a fully distributed global team.

Why You’ll Love This Role

Remote location in Poland or UK
Senior level role
Full-time employment
Focus on DevSecOps support
Equity and stock purchase benefits

What You’ll Bring

Background managing complex customer-facing support cases
Advanced Linux systems administration knowledge including performance analysis
Proficiency with CI/CD concepts and GitLab platform
Experience scripting in Ruby or Bash
Ability to investigate ambiguous multi-layered technical issues
Excellent communication skills for explaining complex technical topics

What You’ll Get

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

About the Company

GitLab is the intelligent orchestration platform for DevSecOps, used by millions to accelerate software development. The company operates as a fully distributed global organization with a strong emphasis on transparency and continuous knowledge exchange.

Listing checked for remote eligibility · Posted Aug 29, 2026 · GitLabApply
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