Director, Customer Success, EMEA

GitLab · Customer Support

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Available via EORFull TimePosted Sep 10, 2026

Source: Arbeitnow

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Category
Customer Support
Employment type
Full Time
Experience level
Director

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

98 of 333 Customer Support roles publish a salary

Typical Customer Support role$101,518 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: GitLabSource ATS: ArbeitnowJob status: Active

GitLab is seeking a Director to lead their EMEA Customer Success Management and Engineering organizations within an all-remote, AI-forward company structure.

This leadership role involves defining the regional engagement model and strategy to drive product adoption and business outcomes across the EMEA customer base. The Director will unify CSMA and CSE functions, ensuring seamless collaboration across technical and relationship-focused teams while scaling operational excellence in a fully remote environment.

Why You’ll Love This Role

EMEA region focus
Senior leadership role
Full-remote organization
DevSecOps industry leader
AI-first workflow adoption

What You’ll Bring

Proven experience in leading large-scale Customer Success or related technical leadership organizations
Strong strategic and operational background in SaaS customer engagement models
Demonstrated ability to lead through managers and senior leaders in a remote environment
Extensive experience managing cross-functional partnerships with Sales, Professional Services, and Product teams
Deep understanding of customer journey mapping, adoption architecture, and technical value realization
Demonstrated ability to build and scale high-performing, geographically distributed teams

What You’ll Get

Benefits not specified in the listing

About the Company

GitLab is a global leader in providing an intelligent orchestration platform for DevSecOps, enabling companies to accelerate software delivery and improve operational efficiency. The company operates as an all-remote organization with a focus on AI-driven productivity and a culture of continuous knowledge exchange.

Listing checked for remote eligibility · Posted Sep 10, 2026 · ArbeitnowApply
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