Director, Customer Success, EMEA

GitLab · Customer Support

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Full TimePosted Sep 8, 2026

Source: GitLab

RemoteJobSearch Check
Specific region

Limited to: EMEA — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Director

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

98 of 333 Customer Support roles publish a salary

Typical Customer Support role$101,518 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: GitLabSource ATS: GitLabJob status: Active

GitLab is seeking a Director of Customer Success to lead EMEA CSMA and CSE teams in an all-remote capacity across specific European countries.

This leadership role involves defining regional engagement models, managing the customer journey from onboarding to renewal, and integrating technical and relationship-focused teams. The successful candidate will drive product adoption and business outcomes while fostering a culture of accountability and innovation within a distributed organization.

Why You’ll Love This Role

Remote in Ireland, France, Germany, Netherlands, Spain, UK
Director level
Strategic EMEA leadership
Focus on AI-driven workflows
All-remote culture

What You’ll Bring

Significant leadership experience in Customer Success, Customer Experience, or Technical Account Management
Proven track record leading customer-facing relationship and technical teams
Experience in enterprise SaaS or subscription software business
Strong commercial acumen and operational rigor
Ability to lead through managers and senior leaders

What You’ll Get

Benefits not specified in the listing

About the Company

GitLab is an intelligent orchestration platform for DevSecOps used by over 50 million registered users. The company maintains an all-remote, high-performance culture focused on continuous knowledge exchange and AI-integrated workflows.

Listing checked for remote eligibility · Posted Sep 8, 2026 · GitLabApply
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