Global Director, Mid-Market Onboarding

Cloudbeds · Customer Support

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Full TimeUSD 180000–190000 / yearlyPosted Sep 6, 2026

Source: Jobicy

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Specific region

Limited to: Europe — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Director
Job salary
USD 180000–190000 / yearly

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

98 of 333 Customer Support roles publish a salary

This role pays 82% more than a typical remote Customer Support role.

This role$185,000 / year
Typical Customer Support role$101,518 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: CloudbedsSource ATS: JobicyLast checked: Sep 9, 2026Job status: Active

Cloudbeds is seeking a Global Director to lead and scale their mid-market customer onboarding function. This is a fully remote role open to candidates based in the USA, Canada, and Europe.

As the Global Director of Mid-Market Onboarding, you will manage a team of project managers and coaches to drive successful customer go-lives and post-sale transitions. Your role involves building standardized frameworks and metrics to improve deployment velocity and quality for complex client segments. You will work within a fully remote, globally distributed organization that supports hospitality businesses worldwide.

Why You’ll Love This Role

Remote from USA, Canada, Europe
Salary USD 180,000–190,000 yearly
Director-level leadership role
Focus on scaling onboarding operations
Globally distributed team

What You’ll Bring

Proven experience in leading and coaching onboarding or project management teams
Demonstrated ability to design and scale onboarding frameworks and SOPs
Strong focus on metrics such as deployment velocity and customer satisfaction
Ability to navigate complex multi-property or mid-market software deployments
Expertise in driving continuous improvement and building cultures of accountability

What You’ll Get

Benefits not specified in the listing

About the Company

Cloudbeds provides a unified platform for hoteliers that integrates property management and commercial strategy tools. Founded in 2012, the company supports properties across 150 countries and maintains a fully remote organizational structure.

Listing checked for remote eligibility · Posted Sep 6, 2026 · JobicyApply
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