Hypercare Representative
Cloudbeds · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Cloudbeds is hiring a remote Hypercare Representative based in Portugal to provide high-touch onboarding support to hospitality clients. The role requires experience in hospitality operations or SaaS support and availability for fixed shifts aligned with Western European Time.
As a Hypercare Representative, you will support hoteliers during the critical post-go-live phase of their platform transition, acting as a strategic partner to resolve integration issues and technical friction. You will work within a fully remote team of former hospitality professionals to provide empathetic, high-touch assistance while managing SLA-driven tasks in a fast-paced environment.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Cloudbeds provides a unified software platform for the hospitality industry, powering properties across 150 countries. Founded in 2012, the company specializes in hotel management solutions and operates as a fully remote global organization.