Customer Support Engineer (Tier 2)
Tailscale · Customer Support
Source: Jobicy
Limited to: USA — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
98 of 333 Customer Support roles publish a salary
This role pays 7% more than a typical remote Customer Support role.
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
25% of these roles
Tailscale is hiring a senior-level Tier 2 Customer Support Engineer to resolve escalated technical tickets in a fully remote USA-based role.
As a Tier 2 Customer Support Engineer, you will manage complex technical escalations involving networking, VPNs, and identity provider integrations. You will partner with product and engineering teams to address recurring friction while mentoring Tier 1 colleagues to ensure high-quality customer outcomes.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Tailscale provides a secure, easy-to-use networking platform based on WireGuard, enabling teams to connect devices and users safely. Founded in 2019, the company operates as a fully distributed organization.