Product Support Specialist - Americas

Ashby · Customer Support

Apply
Full TimeUSD 86,250–109,250 / yrPosted Aug 27, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
USD 86,250–109,250 / yr
Employment
Full Time
Experience
Mid
Posted
Aug 27, 2026

This role’s source listing does not include Hungary as an eligible location.

Ashby is seeking a Product Support Specialist for the Americas region to provide high-level technical B2B SaaS support and lead workflow automation projects.

This role involves taking end-to-end ownership of complex support tickets, including troubleshooting integrations and reproducing intricate technical bugs. The successful candidate will operate in an asynchronous, fast-paced environment and contribute to support operations through technical enablement and system improvements.

Why You’ll Love This Role

Remote from USA and Canada
USD 86,250–109,250 base salary
Mid-senior support focus
Technical B2B SaaS environment
Focus on workflow automation and enablement

What You’ll Bring

Deep expertise in complex B2B SaaS troubleshooting
Proven ability to isolate configuration issues and reproduce ambiguous technical behavior
Strong ownership of tickets from first report through resolution
Clear and precise asynchronous communication skills
Experience supporting various company sizes from SMB to enterprise

What You’ll Get

Benefits not specified in the listing

About the Company

Ashby is a company focused on building the next generation of enterprise software. They emphasize a culture of strong ownership, principled thinking, and high-quality, thoughtful communication.

Listing checked for remote eligibility · Posted Aug 27, 2026 · JobicyApply
Apply