Senior Strategic Implementation Specialist - Americas (East)

Ashby · Customer Support

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Full TimePosted Aug 14, 2026

Source: Ashby

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 14, 2026

This role’s source listing does not include Hungary as an eligible location.

Ashby is looking for a Senior Strategic Implementation Specialist to manage complex B2B SaaS customer implementations in the CST or EST time zones.

As part of the Professional Services team, you will guide Enterprise-level customers through the onboarding journey, ensuring technical configuration and strategic alignment. The role focuses on delivering positive outcomes through project management, proactive communication, and expertise in change management processes for new software adoption.

Why You’ll Love This Role

Remote role based in Americas (East)
Focus on Strategic and Enterprise segment
Requires CST or EST time zone alignment
Less than 10% travel required
Senior individual contributor role

What You’ll Bring

Extensive experience managing complex B2B SaaS implementation and onboarding projects
Ability to work effectively in a remote-first setting
Understanding of complex, configurable B2B SaaS product workflows and integrations
Proven experience in navigating change management processes with customers
Demonstrated ability to build strong customer relationships and proactive communication
Proficiency in managing concurrent high-growth customer implementation projects

What You’ll Get

Benefits not specified in the listing

About the Company

Ashby is a high-growth B2B SaaS company specializing in advanced recruiting and applicant tracking solutions. They focus on delivering collaborative and thoughtful customer service throughout the implementation process.

Listing checked for remote eligibility · Posted Aug 14, 2026 · AshbyApply →
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