Customer Success Manager

Ping Identity · Customer Support

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Full TimePosted Sep 13, 2026

Source: Ping Identity

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Specific countries

No hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Mid

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

105 of 361 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: Ping IdentitySource ATS: Ping IdentityJob status: Active

Ping Identity is seeking a Customer Success Manager based in the UK to manage enterprise client portfolios and drive product adoption.

As a Customer Success Manager, you will serve as the primary post-sales relationship owner, working cross-functionally with Sales, Product, and Engineering teams. The role focuses on customer health, retention, and value realization within a defined portfolio of B2B enterprise accounts. You will be expected to translate complex usage data into actionable insights to ensure client satisfaction and growth.

Why You’ll Love This Role

Location: UK only
Remote role
Focused on enterprise B2B SaaS
Identity and Access Management industry
Competitive benefits package

What You’ll Bring

Experience in Customer Success, Account Management, or Consulting in B2B SaaS
Proven track record managing mid- to large-enterprise customers
Strong understanding of subscription revenue models and churn drivers
Ability to engage with technical and non-technical stakeholders up to VP level
Comfortable working with data, usage dashboards, and health metrics
Excellent communication, presentation, and storytelling skills

What You’ll Get

Generous PTO and Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement

About the Company

Ping Identity is a global provider of cloud identity platforms that enable secure and seamless digital experiences. Headquartered in Denver, the company serves a large portion of the Fortune 100 with solutions for cybersecurity and identity access management.

Listing checked for remote eligibility · Posted Sep 13, 2026 · Ping IdentityApply
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