Senior Technical Support Engineer

Ping Identity · Customer Support

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Full Time$70,000 - $87,000Posted Aug 27, 2026

Source: Ping Identity

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$70,000 - $87,000
Employment
Full Time
Experience
Senior
Posted
Aug 27, 2026

This role’s source listing does not include Hungary as an eligible location.

Ping Identity is seeking a Senior Technical Support Engineer to provide high-level customer support for their cloud identity platform, working remotely from within the USA.

This senior role involves taking end-to-end ownership of customer issues, collaborating across engineering and SRE teams to resolve technical problems, and mentoring junior team members. The ideal candidate will have extensive experience in IAM technologies and enterprise-level Linux and cloud environments, with a strong commitment to maintaining best practices in security and ISO compliance.

Why You’ll Love This Role

Location: USA Remote
Salary range $70,000 - $87,000 USD
Senior level role
IAM industry focus
Generous PTO and healthcare options

What You’ll Bring

Minimum 8 years of related experience with a Bachelor's degree
Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
Experience with Linux administration and troubleshooting
Experience with enterprise virtualization and cloud platforms like AWS, Azure, or GCP
Strong communication and customer-facing troubleshooting skills

What You’ll Get

Generous PTO and Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement

About the Company

Ping Identity is a cloud identity software company headquartered in Denver, Colorado, that provides security and digital experience solutions for large global enterprises. They focus on digital freedom and identity management, serving a significant portion of the Fortune 100 companies.

Listing checked for remote eligibility · Posted Aug 27, 2026 · Ping IdentityApply →
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