Senior Technical Support Engineer - Elite

Ping Identity · Customer Support

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Full Time$80,000 - $100,000Posted Sep 1, 2026

Source: Ping Identity

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$80,000 - $100,000
Employment
Full Time
Experience
Senior
Posted
Sep 1, 2026

This role’s source listing does not include Hungary as an eligible location.

Ping Identity is hiring a Senior Technical Support Engineer to provide premium customer support within the USA, working in a remote-first capacity.

In this role, you will act as a dedicated engineer for premium customers, troubleshooting complex identity and access management issues in a follow-the-sun model. You will manage customer expectations, contribute to the internal knowledge base, and reproduce issues within your own lab environment.

Why You’ll Love This Role

USA remote location
$80,000 - $100,000 Base salary range
Senior level engineering role
Identity and Access Management focus
Comprehensive benefits package

What You’ll Bring

Understanding of how SaaS applications operate
Experience troubleshooting web-based applications via HTTP Tracing and log analysis
Proficiency with SAML, OAuth, OpenID, WS-Fed and JWT
Understanding of PKCE and biometric integration
Experience with LDAP, PKI, X.509 and HTTPS/SSL/TLS
Ability to manage Load Balancers, Firewalls, IP, DNS, Linux and Windows server OS

What You’ll Get

Generous PTO and Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset

About the Company

Ping Identity is a global provider of intelligent cloud identity solutions that secure digital experiences for large enterprises. The company is headquartered in Denver, Colorado and focuses on digital freedom through identity and access management technologies.

Listing checked for remote eligibility · Posted Sep 1, 2026 · Ping IdentityApply →
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