Customer Success Manager

Ping Identity · Customer Support

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Full TimeUSD 76000–95000 / yearlyPosted Sep 11, 2026

Source: Jobicy

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Specific countries

Limited to: USA — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Mid
Job salary
USD 76000–95000 / yearly

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

101 of 333 Customer Support roles publish a salary

This role pays 16% less than a typical remote Customer Support role.

This role$85,500 / year
Typical Customer Support role$101,286 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: Ping IdentitySource ATS: JobicyJob status: Active

Ping Identity is hiring a remote Customer Success Manager in the USA to act as a named technical partner for enterprise clients.

In this role, you will manage customer relationships, monitor adoption, identify risks, and provide proactive product guidance for Ping Identity's cloud identity platform. The position requires strong cross-functional advocacy, the ability to coordinate incident communications, and hands-on technical proficiency with cloud architecture.

Why You’ll Love This Role

Remote from USA
USD 76000–95000 per year
Enterprise-level customer success role
Mid-seniority
Cloud identity platform focus

What You’ll Bring

Minimum 4 years of experience in Customer Success or Customer Experience
Experience in consulting and implementation of IT systems
Experience with Salesforce and Gainsight or equivalent CRM systems
Solid technical understanding of cloud solutions
Proven ability to analyze support cases and customer data
Strong technical aptitude for learning customer use cases and architectures

What You’ll Get

Benefits not specified in the listing

About the Company

Ping Identity provides an intelligent, cloud-based identity platform that enables secure and seamless digital experiences. Headquartered in Denver, Colorado, the company serves a large portion of the Fortune 100, focusing on digital identity and cybersecurity solutions.

Listing checked for remote eligibility · Posted Sep 11, 2026 · JobicyApply
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