Director, Support (EMEA)

GitLab · Customer Support

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Full TimePosted Aug 29, 2026

Source: GitLab

RemoteJobSearch Check
Specific countries

Limited to: United Kingdom — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Director

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

105 of 361 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: GitLabSource ATS: GitLabLast checked: Aug 31, 2026Job status: Active

GitLab is seeking a Director of Support Engineering for the EMEA region, based in the United Kingdom, to lead distributed technical support teams and drive regional strategy.

This leadership role involves managing a team of managers and senior contributors to oversee service-level targets, operational delivery, and customer outcomes. The director will collaborate with global counterparts to shape AI-first support workflows and manage cross-jurisdictional employment considerations within the EMEA timezone.

Why You’ll Love This Role

Remote in United Kingdom
Director-level leadership
EMEA regional focus
AI-driven support strategy
Equity and stock purchase plans
Full-time remote role

What You’ll Bring

Progressive experience in technical support engineering or related customer-facing technical discipline
Experience managing managers and senior contributors in a manager-of-managers structure
Experience managing multi-country teams in EMEA
Track record of owning service delivery and operational performance
Proficiency with support platforms such as Zendesk, Salesforce, or Decagon
Knowledge of DevSecOps, CI/CD, Kubernetes, or cloud-native infrastructure

What You’ll Get

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

About the Company

GitLab is an intelligent orchestration platform designed for DevSecOps, helping organizations improve developer productivity and operational efficiency. The company operates with a high-performance culture that emphasizes AI as a productivity multiplier and supports distributed work across global teams.

Listing checked for remote eligibility · Posted Aug 29, 2026 · GitLabApply →
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