Intermediate Support Engineer (SHIFT)

GitLab · Customer Support

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Full TimePosted Aug 29, 2026

Source: GitLab

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 29, 2026

This role’s source listing does not include Hungary as an eligible location.

GitLab is hiring an Intermediate Support Engineer for a shift-based role, strictly restricted to residents of the United Kingdom.

This role involves working 8-hour shifts, including one weekend day, providing support for both self-managed and SaaS GitLab customers. The engineer will collaborate closely with engineering teams, perform Linux system administration, and contribute directly to the product codebase via merge requests.

Why You’ll Love This Role

United Kingdom remote
Mid-level shift role
DevSecOps focus
Full-time
Equity and stock purchase plan included

What You’ll Bring

Experience managing customer-facing cases throughout the support lifecycle
Excellent Linux systems administration knowledge equivalent to LFCE or RHCE
Ability to use scripting languages like Ruby or Bash
Experience with Git and CI/CD
Expertise in writing technical support content

What You’ll Get

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Home office support

About the Company

GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50% of the Fortune 100 to ship software faster. The company operates as a fully remote, asynchronous organization that emphasizes transparency and continuous knowledge exchange.

Listing checked for remote eligibility · Posted Aug 29, 2026 · GitLabApply →
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