CX AI & Automation Lead

Remote · Customer Support

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Full TimeEUR 79,700–89,650 / yearlyPosted Aug 29, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
EUR 79,700–89,650 / yearly
Employment
Full Time
Experience
Director
Posted
Aug 29, 2026

This role’s source listing does not include Hungary as an eligible location.

The CX AI & Automation Lead will drive complex technical and operational initiatives, focusing on building AI agents and integrations to scale customer support globally.

This role acts as a bridge between technical engineering and customer experience operations, owning the end-to-end delivery of automation projects. The lead will work with significant autonomy to scope, build, and maintain production-grade AI solutions that improve operational efficiency within a fast-paced global company.

Why You’ll Love This Role

Remote from UK and Ireland
EUR 79,700–89,650 annual base salary
Director-level leadership role
Focus on AI-enabled CX automation and system integration
Fully remote asynchronous work environment

What You’ll Bring

Extensive experience in CX operations and program management
Proficiency in designing and deploying AI-enabled automations
Expertise in integrating REST APIs, webhooks, and Zendesk applications
Strong background in technical scoping and production-grade software rollout
Ability to lead complex cross-functional initiatives across engineering and product teams
Demonstrated capability in technical documentation and governance practices

What You’ll Get

Benefits not specified in the listing

About the Company

Remote is a global HR platform that enables companies to hire, pay, and manage distributed teams in compliance with local regulations. They operate as a fully remote organization with team members spread across six continents.

Listing checked for remote eligibility · Posted Aug 29, 2026 · JobicyApply →
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