Senior Product Support Engineer

Zscaler · Customer Support

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Full Time$108,500 - $155,000 USDPosted Aug 31, 2026

Source: Zscaler

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$108,500 - $155,000 USD
Employment
Full Time
Experience
Senior
Posted
Aug 31, 2026

This role’s source listing does not include Hungary as an eligible location.

Zscaler is hiring a Senior Product Support Engineer in the USA to provide second-line consultation and network security troubleshooting.

This remote role focuses on delivering high-impact technical support within Zscaler's global Customer Success organization. The successful candidate will partner with engineering to resolve complex issues, mentor junior engineers, and contribute strategic insights on product development while leveraging AI tools for workflow enhancement.

Why You’ll Love This Role

Location: USA only
Salary: $108,500 - $155,000 USD
Seniority: Senior
Focus: Network security and AI-augmented support
Benefits: Comprehensive health and retirement plans

What You’ll Bring

U.S. citizenship required
5+ Years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
Proven experience managing escalations with enterprise customers
Detailed working knowledge of web-based security and network infrastructure
Extensive experience analyzing packet captures and HAR traces
Demonstrated curiosity and active exploration of AI tools

What You’ll Get

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement

About the Company

Zscaler provides a cloud-native Zero Trust Exchange platform to secure users, devices, and applications. As an AI-forward enterprise, the company focuses on accelerating digital transformation and protecting customers from cyberattacks.

Listing checked for remote eligibility · Posted Aug 31, 2026 · ZscalerApply
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