Senior Support Engineer
Obsidian Security · Customer Support
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Obsidian Security is hiring a Senior Support Engineer to resolve high-severity SaaS security escalations and develop agentic AI support automation, fully remote within the USA.
As a senior individual contributor, you will serve as the final technical point of escalation before Engineering, focusing on identity, authentication, and complex API issues. Beyond ticket resolution, you will partner with leadership to operationalize LLM-driven automation, transforming incident resolutions into scalable workflows to improve team efficiency.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Obsidian Security is a SaaS security platform founded in 2017 that protects enterprise environments, including Microsoft 365 and Salesforce. The company is backed by prominent investors and focuses on detecting anomalous activity and managing integration risks within cloud-native infrastructures.