AI Support Engineer

OpenAI · Customer Support

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Full TimePosted Aug 15, 2026

Source: OpenAI

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 15, 2026

This role’s source listing does not include Hungary as an eligible location.

OpenAI is hiring an AI Support Engineer to troubleshoot complex technical issues and support customers using their platform, based remotely in Toronto.

This role involves providing end-to-end technical support, resolving API failures, and partnering with internal Engineering and Product teams to improve system reliability. You will leverage AI technology and automation to transform support workflows while acting as a critical escalation point for high-impact production incidents.

Why You’ll Love This Role

Remote location Toronto Canada
Technical Support focus
High-impact AI product scope
Occasional weekend and holiday on-call rotation

What You’ll Bring

Experience in troubleshooting complex technical issues including API and integration challenges
Proven ability to analyze logs and reproduce system errors
Proficiency in technical communication with enterprise customers
Strong background in collaborating with Engineering and Product teams
Demonstrated ability to use scripting to automate operational workflows

What You’ll Get

Benefits not specified in the listing

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that artificial general intelligence benefits all of humanity. They provide industry-leading AI models and platforms to a wide range of global customers.

Listing checked for remote eligibility · Posted Aug 15, 2026 · OpenAIApply →
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