Senior Support Engineer - Toronto
OpenAI · Customer Support
Source: OpenAI
This role’s source listing does not include Hungary as an eligible location.
OpenAI is seeking a Senior Support Engineer in Toronto to provide high-level technical guidance and troubleshooting for their strategic API enterprise clients. This remote role focuses on high-difficulty technical issues and automating support operations.
As a Senior Support Engineer, you will serve as the final technical point of escalation before the core Engineering team, ensuring mission-critical reliability for clients using OpenAI models. You will be responsible for designing operational processes, managing 24x7 response readiness, and using AI-driven automation to improve support efficiency. This role requires close collaboration with product and infrastructure teams to manage incident responses and proactively monitor the platform for strategic customers.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
OpenAI is a leading artificial intelligence research and deployment company. They develop advanced AI models and platforms, focusing on building safe and beneficial AI solutions for enterprise and developer use.