Senior Specialist, Premium Support (English/Spanish)

Airbnb · Customer Support

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Full TimePosted Aug 18, 2026

Source: Airbnb

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 18, 2026

This role’s source listing does not include Hungary as an eligible location.

Airbnb is looking for a bilingual English/Spanish Senior Premium Support Specialist based in Nevada to manage complex reservation issues.

The role involves acting as a subject matter expert for high-stakes community interactions, requiring strong negotiation and conflict resolution skills. The position demands high flexibility regarding schedules and team alignment to meet evolving business needs within the hospitality segment.

Why You’ll Love This Role

Location restricted to Nevada
Senior role
Customer Support focus
Full time employment
Bilingual English/Spanish required

What You’ll Bring

4+ Years of relevant experience in multicultural customer service teams
Fluency in English and Spanish, spoken and written
Ability to work weekend days and public holidays
Experience engaging with executive-level stakeholders
Advanced computer skills including Google Suite and CRM systems

What You’ll Get

Benefits not specified in the listing

About the Company

Airbnb is a global hospitality platform connecting hosts with guests for unique stays and experiences. Founded in 2007, the company facilitates community-based travel across nearly every country worldwide.

Listing checked for remote eligibility · Posted Aug 18, 2026 · AirbnbApply →
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