Customer Support Coach - NORAM
Cloudbeds · Customer Support
Source: Jobicy
Limited to: USA and Canada — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
97 of 334 Customer Support roles publish a salary
This role pays 35% less than a typical remote Customer Support role.
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
24% of these roles
Cloudbeds is hiring a fully remote Customer Support Coach for the North American market, focusing on hospitality software support and troubleshooting.
The Customer Support Coach will act as an advocate for hotel properties by resolving inquiries via phone, email, and chat. The role involves troubleshooting escalated issues, fostering client relationships to drive retention, and collaborating with cross-functional teams to provide product feedback. Success in this role requires a strong background in hospitality operations and bilingual proficiency in English and Spanish.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Cloudbeds is a hospitality software company providing a platform for hotel properties to manage operations and bookings. Founded in 2012, the company operates with a fully remote team across the globe, serving clients in over 150 countries.