Customer Success Manager, Canada (Toronto)

Abnormal · Customer Support

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Full TimePosted Sep 9, 2026

Source: Abnormal Security

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Specific countries

Limited to: Canada — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Senior

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

98 of 333 Customer Support roles publish a salary

Typical Customer Support role$101,518 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: AbnormalSource ATS: Abnormal SecurityJob status: Active

As a Customer Success Manager at Abnormal, you will manage customer portfolios and drive platform adoption for their behavioral AI security solutions. This role is fully remote within Canada.

In this role, you will act as the primary liaison between customers and internal teams, focusing on onboarding, value delivery, and strategic planning. You will proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure retention and product growth within an enterprise SaaS environment.

Why You’ll Love This Role

Remote in Canada
Senior role
Customer Success focus
Enterprise SaaS industry
Cybersecurity product domain

What You’ll Bring

5+ Years of experience in enterprise SaaS
3+ Years in Customer Success, TAM, or support roles
Proven experience managing large customer portfolios and executive-level relationships
Proficiency with Salesforce and Jira
Technical proficiency in internet technologies, networking, and email security products
Bachelor’s degree in Computer Science, Engineering, or related technical field

What You’ll Get

Benefits not specified in the listing

About the Company

Abnormal provides an AI-powered behavioral security platform to protect organizations from cybercrime. Over 4,500 enterprises rely on their solutions to secure critical systems and email communications.

Listing checked for remote eligibility · Posted Sep 9, 2026 · Abnormal SecurityApply
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