Music Streaming Platform Customer Expert with Italian and English

Sutherland · Customer Support

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Available via EORFull TimePosted Aug 14, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Available via EOR
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 14, 2026

Available via an Employer of Record. Check the original listing for exact terms before applying.

Sutherland is seeking a customer expert for non-voice support for a leading music streaming platform. This fully remote role is open to candidates based in Bulgaria with Italian and English proficiency.

The role involves managing customer inquiries exclusively through email and messaging systems, requiring no phone interaction. Candidates will work a fixed 8-hour shift schedule and must possess strong written communication skills in both Italian and English to provide effective solutions in a fast-paced environment.

Why You’ll Love This Role

Remote within Bulgaria
Fixed 8-hour shift schedule
No voice/call requirements
Non-voice customer support
Focus on music streaming sector

What You’ll Bring

Excellent level of Italian and English language skills
Fast and accurate typing skills
Strong attention to detail
Ability to explain solutions clearly and professionally
Customer-focused attitude and problem-solving mindset
Valid EU work permit

What You’ll Get

Fixed base salary
Performance-based bonuses
Fully paid training
Food vouchers
Additional health insurance
Multisport card
Employee Assistance Program
Referral bonus program
Access to internal learning platforms

About the Company

Sutherland is a global digital transformation company that helps brands across various industries manage their customer experience and business operations. They maintain a multicultural work environment and provide support services for major international clients.

Listing checked for remote eligibility · Posted Aug 14, 2026 · JobicyApply
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