Customer Support Specialist (Shift Monday - Friday 3:00pm-11:00pm CST)

AlertMedia · Customer Support

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Full TimePosted Aug 11, 2026

Source: Jobicy

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 11, 2026

This role’s source listing does not include Hungary as an eligible location.

AlertMedia is seeking a Customer Support Specialist for a fully remote evening shift based in the United States. The role focuses on providing technical support to software customers via phone, email, and live chat.

As a Customer Support Specialist, you will manage inbound support tickets and live chats, resolving product issues with empathy and professionalism. Collaborating closely with the team, you will escalate advanced cases and participate in ongoing product training to maintain a high-quality customer experience.

Why You’ll Love This Role

Fully remote within the United States
Shift is Monday to Friday, 3:00pm - 11:00pm CST
Mid-level role requiring 1-2 years of software support experience
Salary undisclosed by company

What You’ll Bring

1-2 Years of experience in a technical customer support role in software
Familiarity with Zendesk, Slack, Excel, Outlook, or similar
Ability to work the shift Monday - Friday 3:00pm-11:00pm CST
Exceptional phone etiquette
Must be located in the U.S. and eligible to work without visa sponsorship

What You’ll Get

Benefits not specified in the listing

About the Company

AlertMedia provides a modern Risk Intelligence and Response platform that helps organizations detect threats and protect their people and operations. The company is built on values of human-centric service, simplicity, and keeping people safe and informed.

Listing checked for remote eligibility · Posted Aug 11, 2026 · JobicyApply →
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