Manager, Customer Success

GitLab · Customer Support

Apply →
Full TimePosted Aug 29, 2026

Source: GitLab

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Manager
Posted
Aug 29, 2026

This role’s source listing does not include Hungary as an eligible location.

GitLab is seeking a Customer Success Manager to lead a North America-based team focused on customer adoption and account health in a fully remote environment.

As a Manager of Customer Success, you will coach and develop a team of managers and architects to drive measurable outcomes and value for customers. You will partner with cross-functional departments including Sales, Product, and Engineering to streamline customer experiences and improve internal processes. This leadership role requires balancing strategic initiatives with hands-on support for account health and escalations.

Why You’ll Love This Role

United States remote only
People leadership position
DevSecOps industry focus
Occasional travel for events
Equity and stock purchase plan included

What You’ll Bring

Experience leading customer-facing teams in technology or consulting
Experience guiding software adoption and managing customer relationships
Knowledge of software development lifecycle practices and DevOps
Familiarity with cloud or container technologies and application security concepts
Ability to lead distributed teams and work with senior executives

What You’ll Get

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Home office support

About the Company

GitLab is an intelligent orchestration platform designed for DevSecOps, helping organizations accelerate digital transformation and increase developer productivity. The company serves over 50 million registered users and emphasizes a high-performance, asynchronous culture centered on continuous knowledge exchange.

Listing checked for remote eligibility · Posted Aug 29, 2026 · GitLabApply →
Apply →