Customer Success Manager

Crossing Minds · Customer Support

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Full TimePosted Sep 13, 2026

Source: Himalayas

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Timezones: -10; -9; -8 — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Senior

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

103 of 337 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: Crossing MindsSource ATS: HimalayasJob status: Active

Crossing Minds is hiring a Senior Customer Success Manager to build relationships and guide clients on their AI personalization platform.

As a Customer Success Manager, you will serve as a trusted advisor, managing customer onboarding, strategic guidance, and project roadmaps. You will collaborate across product, engineering, and sales teams to drive KPIs and revenue while acting as the internal voice for customer feedback in an enterprise SaaS environment.

Why You’ll Love This Role

Remote in Canada and United States
Senior level role
Enterprise SaaS focus
AI/ML technology sector
Comprehensive US benefits package

What You’ll Bring

At least 5 years of enterprise SaaS customer success experience
Analytical mindset focused on uncovering opportunities for customers
Understanding of the AI software landscape
Ability to work with a diverse range of customers
Ability to manage projects, roadmaps, and onboarding with engineering and product teams

What You’ll Get

75% Coverage on Medical, Dental, and Vision insurance
100% Coverage on Basic Life
Employer-matched 401(k)
20-Day PTO
9-Days of paid holiday
Company shutdown from 12/24 - 01/01
Professional education opportunities

About the Company

Crossing Minds is a technology company founded by AI pioneers that provides a platform for perceptive, session-based online recommendations. Originating from Stanford's AI research labs, the company maintains offices in San Francisco, Toronto, and Paris.

Listing checked for remote eligibility · Posted Sep 13, 2026 · HimalayasApply
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