Customer service manager (CZ)
ParcelHero · Customer Support
Source: Jobicy
Limited to: Czechia — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
103 of 337 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
27% of these roles
ParcelHero is seeking a Customer Service Manager based in Czechia to lead their remote support operations. This role focuses on optimizing the customer experience and driving cross-departmental collaboration.
In this role, you will oversee team leaders and a 50-strong remote customer service team within a high-pressure environment. You will work closely with QA and Customer Experience teams to improve processes and scale service quality as the company expands into enterprise logistics SaaS. The position requires a sharp, decisive individual capable of managing competing priorities across various time zones.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
ParcelHero is a UK-based parcel delivery price comparison platform currently expanding its global presence and SaaS offerings. The company maintains a remote-first culture with 120 staff members worldwide.