Support Engineer (AMER)

GitLab · Customer Support

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Full Time$86,500 - $146,400 USDPosted Aug 20, 2026

Source: GitLab

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$86,500 - $146,400 USD
Employment
Full Time
Experience
Mid
Posted
Aug 20, 2026

This role’s source listing does not include Hungary as an eligible location.

GitLab is hiring a Support Engineer for the AMER region to manage customer support cases, debug technical issues, and contribute to code. The role is fully remote for residents of Canada and the United States.

As a Support Engineer at GitLab, you will bridge the gap between customers and the Engineering department, troubleshooting complex environments and fixing bugs. You will work in an asynchronous, all-remote environment, participating in on-call rotations and collaborative pairing sessions. The role requires deep technical expertise in Linux and DevOps methodologies while providing high-quality support to self-managed and SaaS users.

Why You’ll Love This Role

Remote in Canada and United States
$86,500 - $146,400 USD base salary
Seniority Mid-level
Fully asynchronous remote culture
Equity and employee stock purchase plan

What You’ll Bring

Experience managing customer facing cases throughout the entire support lifecycle
Excellent Linux systems administration knowledge
Proficiency in scripting languages such as Ruby or Bash
Proficiency with MVC frameworks like Ruby on Rails
Experience with Git and CI/CD pipelines
Expertise in writing technical support content

What You’ll Get

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support

About the Company

GitLab is an intelligent orchestration platform designed for DevSecOps, enabling organizations to improve developer productivity and operational efficiency. With over 50 million registered users, the company operates as an all-remote, asynchronous organization.

Listing checked for remote eligibility · Posted Aug 20, 2026 · GitLabApply →
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