Escalation Manager
Motive · Customer Support
Source: GoMotive
Limited to: Pakistan — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
101 of 333 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
25% of these roles
Motive is seeking a Senior Escalation Manager based in Pakistan to lead the lifecycle of complex technical customer escalations.
As an Escalation Manager, you will serve as the primary point of contact for time-sensitive customer issues, collaborating with Engineering, Product, and Sales teams to drive resolution. The role involves performing post-mortem analyses, identifying systemic trends, and ensuring executive-level communication throughout the escalation lifecycle.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Motive provides a comprehensive platform for physical operations, utilizing AI to improve safety, productivity, and profitability for nearly 100,000 customers. The company serves a diverse array of industries ranging from transportation and logistics to energy and manufacturing.