Strategic Accounts Customer Success Manager (CSM IC)

Motive · Customer Support

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Full TimePosted Aug 31, 2026

Source: GoMotive

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 31, 2026

This role’s source listing does not include Hungary as an eligible location.

Motive is seeking a Senior Customer Success Manager to handle a portfolio of enterprise accounts across the United States. The role focuses on adoption, renewals, and strategic relationship management in a remote environment.

As a Strategic Accounts CSM, you will manage a specialized book of business, acting as the primary point of contact for large-scale clients. You will drive value realization through business reviews, coordinate cross-functional teams to resolve escalations, and identify expansion opportunities within the enterprise segment.

Why You’ll Love This Role

United States - Remote
Senior-level individual contributor role
Focus on enterprise accounts
5-8 Client book size
Comprehensive health and retirement benefits

What You’ll Bring

5+ Years of experience in Enterprise Customer Success, Sales, or Account Management
Proven track record of managing high-value accounts
Ability to thrive in high-growth, high-ambiguity environments
Strong project management skills with attention to detail
Demonstrated ability to learn complex software products
Exceptional communication skills for C-Suite relationship management

What You’ll Get

Health care benefits including pharmacy, optical, and dental
Paid time off and sick time off
Short term and long term disability coverage
Life insurance
401K contribution

About the Company

Motive provides a comprehensive platform for physical operations, integrating safety, operations, and finance tools for fleet management. The company serves nearly 100,000 customers across various industries, including logistics, construction, and manufacturing.

Listing checked for remote eligibility · Posted Aug 31, 2026 · GoMotiveApply
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