Senior Manager, Strategic Accounts Customer Success Managers

Motive · Customer Support

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Full TimePosted Sep 9, 2026

Source: GoMotive

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Specific countries

Limited to: United States — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Manager

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

94 of 326 Customer Support roles publish a salary

Typical Customer Support role$101,518 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: MotiveSource ATS: GoMotiveJob status: Active

Motive is seeking a Senior Manager to lead a remote, US-based team of Strategic Customer Success Managers focused on enterprise-level client retention and growth. This role requires extensive experience in B2B SaaS leadership and data-informed decision-making.

As a leader within the Enterprise Sales Organization, you will be responsible for the career development and performance of CSMs handling high-complexity strategic accounts. The position emphasizes driving client business outcomes, managing complex internal relationships, and fostering growth through effective retention strategies.

Why You’ll Love This Role

United States only
Remote role
Senior Manager level
B2B Enterprise SaaS focus
Strategic account management focus

What You’ll Bring

5+ Years of experience leading high-performing Customer Success teams in B2B SaaS
Proven track record managing teams of 6-9 CSMs
Experience managing portfolios with over $4M in ARR
Ability to leverage data-driven analytics to identify growth opportunities
Proficiency in change management and leading transformational change initiatives
Strong communication skills for C-level executive engagement

What You’ll Get

Benefits not specified in the listing

About the Company

Motive provides a unified platform for safety, operations, and finance teams to manage fleets and physical operations. The company utilizes industry-leading AI to help nearly 100,000 customers increase productivity and reduce manual workloads.

Listing checked for remote eligibility · Posted Sep 9, 2026 · GoMotiveApply
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