Technical Customer Success Manager - Conversational AI Or Agentic AI

NICE · Customer Support

Apply →
Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

NICE is hiring a Technical Customer Success Manager to provide deep technical expertise for enterprise conversational AI solutions within the USA.

The role involves acting as a technical backbone for CSMs, supporting 30-50 enterprise customer accounts by advising on conversational AI best practices, NLU configuration, and generative AI orchestration. Candidates will collaborate with engineering and product teams to scale technical guidance and troubleshoot complex customer issues within contact center environments.

Why You’ll Love This Role

USA-based remote role
Mid-level position
Focus on Conversational and Agentic AI
Support 30-50 enterprise accounts
Part of a global AI-first CX leader

What You’ll Bring

3–5 Years of experience in conversational AI, virtual agents, or intelligent automation
Experience in a customer-facing technical role
Experience supporting enterprise customers in a one-to-many model
Strong understanding of NLU concepts, generative AI, and LLM-based systems
Solid understanding of contact center operations and customer service workflows
Ability to explain technical concepts to non-technical stakeholders

What You’ll Get

Benefits not specified in the listing

About the Company

NICE (NASDAQ: NICE) is a global software provider specializing in AI, cloud, and digital solutions for customer experience, financial crime, and public safety. The company serves over 25,000 businesses globally and manages over 120 million customer interactions daily.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
Apply →