Customer Success Manager

NICE · Customer Support

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

NICE is hiring a Customer Success Manager for a fully remote role in the USA, focusing on cloud customer satisfaction, retention, and growth.

The Customer Success Manager will act as a primary point of ownership for assigned cloud accounts, coordinating resources to drive product adoption and business impact. The role involves managing contract renewals, maintaining account health, and presenting business reviews to senior leadership. Candidates are expected to have a strong background in contact center software and SaaS business models.

Why You’ll Love This Role

USA remote location
Mid-seniority level
Focus on SaaS and Contact Center solutions
Customer-facing strategic role
Established global technology company

What You’ll Bring

Strong background in Workforce Engagement, Quality Management and Contact Centers
3+ Years experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager
Ability to engage in technical dialogue with customers and internal audiences
3+ Years working within hosted or Software as a Service business-model
Experience with Gainsight and Salesforce
Bachelor’s degree or equivalent experience

What You’ll Get

Benefits not specified in the listing

About the Company

NICE is a leading global software company specializing in AI, cloud-based customer experience solutions, and financial crime prevention. With over 8,500 employees, the company serves 25,000+ businesses worldwide, including a majority of the Fortune 100 corporations.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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