Business Consultant, CX

NICE · Other

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
Other
Salary
Not disclosed
Employment
Full Time
Experience
Senior
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

NICE is seeking a senior Business Consultant in the UK to drive CX/CCaaS transformations and business case realization through AI-led solutions.

This role within the Value Realisation Services organization focuses on optimizing customer business processes and maximizing the ROI of NICE solutions. The consultant will act as a lead advisor, managing strategic engagements, stakeholder relationships, and organizational change management. It is a hands-on position requiring extensive expertise in contact center technologies and change methodology.

Why You’ll Love This Role

United Kingdom remote location
Senior level consulting role
AI/CX transformation focus
Global market leader company
Individual contributor role

What You’ll Bring

Minimum 5 years of experience in relevant industries
Proven ability to influence cross-functional teams in a matrixed organization
Expertise in AI/Digital product implementation from people and process perspectives
Demonstrated experience leading organizational change and governance teams
Strong financial analysis skills including ROI modeling
Expertise in contact center enterprise software specifically IVR, Routing, ACD, WFM, or QM

What You’ll Get

Benefits not specified in the listing

About the Company

NICE is a global leader in software solutions for customer experience, financial crime, and public safety, serving 25,000+ businesses worldwide. The company employs over 8,500 people across 30+ countries and is recognized as an innovation leader in AI, cloud, and digital services.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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