Director, Business Consulting, VRS, CX

NICE · Other

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
Other
Salary
Not disclosed
Employment
Full Time
Experience
Director
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

The Director of Value Realization Services will lead a consulting team to drive measurable ROI and customer success for NICE CX software solutions in Canada.

This leadership role involves managing a team of business and application consultants to deliver strategic transformation across CX, AI, and analytics domains. The position focuses on operational excellence, revenue management, and serving as a trusted advisor to senior executives to ensure the successful adoption and optimization of NICE technologies.

Why You’ll Love This Role

Location: Canada (Remote)
Seniority: Director level
Focus: Value Realization Services and AI-driven CX
Domain: Enterprise SaaS consulting and P&L management
Industry leading innovation in AI and cloud

What You’ll Bring

12+ Years of experience in consulting, CX strategy, or contact center transformation
Proven success leading consulting teams in enterprise software or SaaS environments
Strong understanding of CCaaS, analytics, and AI-driven CX capabilities
Ability to manage P&L, including revenue, bookings, margins, and utilization
Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable platforms
MBA or advanced degree in Business, Analytics, Data Strategy, or a related field

What You’ll Get

Benefits not specified in the listing

About the Company

NICE Ltd. (NASDAQ: NICE) provides enterprise software solutions used by over 25,000 businesses to enhance customer experiences, fight financial crime, and ensure public safety. The company is a global leader in AI, cloud, and digital transformation, employing over 8,500 people across more than 30 countries.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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