Associate, Customer & Product Support
AlphaSense · Customer Support
Source: Alpha Sense
This role’s source listing does not include Hungary as an eligible location.
AlphaSense is hiring an Associate for Customer & Product Support to resolve technical inquiries and partner with engineering teams, fully remote within the United States.
This role serves as a first-line support specialist, acting as a crucial link between customers, product management, and engineering teams. You will manage incident responses, drive platform usage, and contribute to knowledge base documentation while collaborating across business units. The position requires a consultative approach to problem-solving and deep product expertise to maximize value for enterprise clients.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
AlphaSense is an AI-driven market intelligence platform that helps sophisticated companies make smarter decisions by analyzing diverse content sets like equity research and company filings. Founded in 2011, the company is headquartered in New York City and serves over 6,000 enterprise customers globally.