L1 Technical Support Engineer
Abnormal · Customer Support
Source: Abnormal Security
Limited to: USA — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
101 of 333 Customer Support roles publish a salary
This role pays 22% less than a typical remote Customer Support role.
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
25% of these roles
Abnormal is seeking a mid-level L1 Technical Support Engineer to support their email and SaaS security platform. This is a fully remote role based in the United States.
In this role, you will act as a trusted advisor for enterprise customers by resolving complex technical tickets related to platform configuration, API integrations, and threat investigations. You will collaborate closely with engineering teams to drive product improvements and create comprehensive documentation to enhance the self-service customer experience.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Abnormal is a cybersecurity company that provides a behavioral AI-based platform to protect organizations from advanced email and SaaS-based threats. They focus on stopping account takeovers, phishing, and malware through autonomous triage and response.