Sr. Customer Success Manager, Fed/SLED

Abnormal · Customer Support

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Full Time$139,440 — $164,000 USDPosted Sep 10, 2026

Source: Abnormal Security

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Specific countries

Limited to: USA — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Senior
Job salary
$139,440 — $164,000 USD

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

98 of 335 Customer Support roles publish a salary

This role pays 48% more than a typical remote Customer Support role.

This role$151,720 / year
Typical Customer Support role$102,625 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: AbnormalSource ATS: Abnormal SecurityJob status: Active

Abnormal is hiring a Senior Customer Success Manager focused on the US Federal and SLED markets to manage portfolios and drive value realization.

As a Senior Customer Success Manager, you will serve as a strategic advisor for government and public sector accounts, focusing on retention, growth, and roadmap alignment. This role involves deep cross-functional collaboration and requires experience in technical enterprise environments to navigate complex executive-level stakeholders.

Why You’ll Love This Role

Remote role in USA
Base salary $139,440–$164,000 USD
Senior level
Focus on Federal and SLED sectors
Enterprise SaaS experience required

What You’ll Bring

5+ Years of Customer Success experience in enterprise SaaS
Proven track record managing executive-level relationships
Demonstrated success driving customer adoption and retention
Strong account management and strategic planning skills
Proficiency with CRM systems like Salesforce and JIRA
Bachelor’s degree in Computer Science or Engineering

What You’ll Get

Benefits not specified in the listing

About the Company

Abnormal provides an AI-powered behavioral security platform that protects large enterprises from cybercrime. The company specializes in identifying and mitigating threats within email and identity management systems.

Listing checked for remote eligibility · Posted Sep 10, 2026 · Abnormal SecurityApply
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