L1 Technical Support Engineer

Abnormal · Customer Support

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Full Time$25.77 — $37.02 USDPosted Aug 26, 2026

Source: Abnormal Security

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$25.77 — $37.02 USD
Employment
Full Time
Experience
Junior
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

Abnormal is seeking a customer-obsessed L1 Technical Support Engineer for a fully remote position within the USA to support their AI-powered email and SaaS security platform.

In this role, you will act as a primary technical advisor for enterprise clients, resolving inbound tickets related to cloud security, API integrations, and threat investigations. You will collaborate with engineering and product teams to drive platform improvements and maintain detailed documentation. The ideal candidate brings a blend of technical troubleshooting skills, experience with modern SaaS ecosystems, and a commitment to exceptional customer outcomes.

Why You’ll Love This Role

Remote - USA
Hourly base salary $25.77–$37.02
Cybersecurity focus
Enterprise support role
Behavioral AI platform
Opportunity for equity and bonus

What You’ll Bring

2 Years of experience in technical support within cybersecurity, SaaS, or enterprise environments
Strong understanding of email security concepts and cloud/SaaS ecosystems
Experience troubleshooting APIs and enterprise platform configurations
Proficiency in log analysis and cross-functional issue resolution
Experience with Salesforce, Jira, and Confluence
Strong written and verbal communication skills

What You’ll Get

Benefits not specified in the listing

About the Company

Abnormal provides a behavioral AI-powered security platform designed to stop sophisticated email and cloud-based attacks. The company focuses on securing enterprise environments by automating threat detection and response.

Listing checked for remote eligibility · Posted Aug 26, 2026 · Abnormal SecurityApply →
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