Senior Assigned Support Engineer (AMER)

GitLab · Customer Support

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Full Time$126,400 - $213,600 USDPosted Aug 20, 2026

Source: GitLab

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
$126,400 - $213,600 USD
Employment
Full Time
Experience
Senior
Posted
Aug 20, 2026

This role’s source listing does not include Hungary as an eligible location.

GitLab is seeking a Senior Assigned Support Engineer to provide technical advisory and troubleshooting for enterprise customers in the AMER region.

As a Senior Assigned Support Engineer, you will serve as a trusted advisor to GitLab’s largest customers, resolving complex technical issues and driving product improvements. The role involves deep collaboration with Product, Development, and Sales teams, and requires a proactive approach to managing customer environments and mitigating operational risks.

Why You’ll Love This Role

Remote in Canada and the United States
$126,400 - $213,600 USD salary range
Senior-level role in DevSecOps
Focus on assigned enterprise customer support
Comprehensive benefits package included

What You’ll Bring

Background managing complex, customer-facing support cases end-to-end
Advanced troubleshooting skills for identifying root causes across applications and infrastructure
Strong Linux systems administration knowledge equivalent to LFCE or RHCE
Practical experience with GitLab and CI/CD pipelines
Proficiency with scripting languages such as Ruby or Bash
Ability to write and maintain clear technical support documentation

What You’ll Get

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation
Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

About the Company

GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to improve developer productivity and operational efficiency. The company is known for its fully distributed, high-performance culture and commitment to open-source principles.

Listing checked for remote eligibility · Posted Aug 20, 2026 · GitLabApply →
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