Associate Customer Success Manager - Higher Education
Instructure · Customer Support
Source: Jobicy
Checked for remote eligibility. This role is open to applicants based in Hungary.
Instructure is hiring an Associate Customer Success Manager to support their higher-education Parchment product clients from Mexico or Hungary. This role focuses on account retention, renewals, and cross-selling within a book of 200-250 accounts.
As an Associate Customer Success Manager, you will serve as a key liaison for higher-education Parchment members, driving both customer satisfaction and revenue growth. You will manage a high-volume account portfolio, coordinate with internal sales and product teams, and handle commercial activities such as contract negotiation and revenue forecasting. The position requires a proactive, consultative approach to maintain strong institutional relationships and ensure successful service adoption.
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About the Company
Instructure is an education technology company that creates intuitive products to simplify learning and support professional development. Their flagship solutions facilitate meaningful relationships and growth throughout the academic and career paths of their users.