Customer service manager (PL)
ParcelHero · Customer Support
Source: Jobicy
Limited to: Poland — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the Customer Support market
Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.
103 of 337 Customer Support roles publish a salary
Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.
27% of these roles
ParcelHero is seeking an experienced Customer Service Manager based in Poland to lead a 50-strong remote support team and drive service quality as the company scales internationally.
In this role, you will lead team leaders, optimize customer journeys, and collaborate with QA and CX departments to enhance service for a growing base of enterprise customers. You will work within a fast-paced environment where data-driven process improvement and cross-functional alignment are critical to the company's international expansion.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
ParcelHero is a major UK-based parcel delivery price comparison site that is currently scaling its operations internationally. The company provides logistics technology and SaaS solutions to both consumers and business clients.