Startup Customer Success Manager - Americas

Ashby · Customer Support

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Full TimePosted Sep 11, 2026

Source: Ashby

RemoteJobSearch Check
Specific countries

Limited to: USA and Canada — no hybrid days in this listing.

Not open from Hungary

This role’s source listing does not include Hungary as an eligible location.

Category
Customer Support
Employment type
Full Time
Experience level
Mid

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

105 of 361 Customer Support roles publish a salary

Typical Customer Support role$101,750 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: AshbySource ATS: AshbyJob status: Active

Ashby is hiring a Startup Customer Success Manager based in the US or Canada to support early-stage customers through programmatic onboarding and project leadership.

As a Startup Customer Success Manager at Ashby, you will act as the primary point of contact for a book of early-stage customers. The role involves creating onboarding materials, documentation, and webinars, while also managing projects that enhance the team's operational efficiency. You will be responsible for helping customers build hiring excellence using Ashby's complex recruitment software.

Why You’ll Love This Role

Remote role based in US or Canada
Mid-level seniority
Focus on programmatic customer success
Ownership of core team projects
Scaling early-stage customer onboarding

What You’ll Bring

At least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager
2+ Years of customer-facing experience supporting complex and rapidly evolving products
Proficiency in identifying issues and mapping multiple solutions
Proven ability to create comprehensive solutions independently
Excellent written and verbal communication skills with a focus on empathy and clarity

What You’ll Get

Benefits not specified in the listing

About the Company

Ashby is a recruiting software company that helps organizations build hiring excellence through advanced tools and automated workflows. The team currently consists of fifteen professionals distributed across the US, Canada, and EMEA.

Listing checked for remote eligibility · Posted Sep 11, 2026 · AshbyApply
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