Strategic Customer Success Manager, EMEA

Ashby · Customer Support

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AvailableFull TimeEUR 62000–133000 / yearlyPosted Sep 6, 2026

Source: Jobicy

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Specific region

Limited to: EMEA — no hybrid days in this listing.

You can apply from Hungary

Checked for remote eligibility. This role is open to applicants based in Hungary.

Category
Customer Support
Employment type
Full Time
Experience level
Mid
Job salary
EUR 62000–133000 / yearly

How this role compares to the Customer Support market

Across all remote Customer Support roles on RemoteJobSearch. Refreshed every 30 minutes.

Pay, compared

94 of 326 Customer Support roles publish a salary

Typical Customer Support role$101,518 / year

Median of published salaries. Full reported spread in this market: $6,600–$277,520, outliers included.

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Original employer: AshbySource ATS: JobicyLast checked: Sep 9, 2026Job status: Active

Ashby is looking for an EMEA-based Strategic Customer Success Manager to manage enterprise accounts and drive product adoption for their configurable platform.

In this role, you will partner with high-growth teams and public companies, focusing on customer health and value realization through deep consultative partnerships. You will own a book of approximately 20 enterprise customers, working closely with cross-functional teams to shape the evolving strategic motion at Ashby. The position requires a deep technical curiosity to master the complexities of the platform and translate them into business outcomes for clients.

Why You’ll Love This Role

Remote from Europe
EUR 62000–133000 annual salary
Strategic enterprise focus
Midweight level
B2B SaaS product focus

What You’ll Bring

Minimum five years of customer success experience in B2B SaaS
Proven track record supporting enterprise customers on complex, configurable products
Experience managing strategic books of business exceeding $2m in total ARR
Demonstrated ability to maintain multi-threaded relationships and proactive customer health ownership
Strong cross-functional collaboration skills with Sales, Product, Support, and Operations
Proficiency in translating complex product knowledge into practical customer solutions

What You’ll Get

Benefits not specified in the listing

About the Company

Ashby is a technology company providing a powerful, highly configurable recruiting platform designed to support modern hiring workflows. The company focuses on scaling exceptional experiences for enterprise-level organizations.

Listing checked for remote eligibility · Posted Sep 6, 2026 · JobicyApply
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