Team Lead, Technical Support

NICE · IT

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Full TimePosted Aug 26, 2026

Source: Nice

AT A GLANCE
Eligibility
Not available
Category
IT
Salary
Not disclosed
Employment
Full Time
Experience
Lead
Posted
Aug 26, 2026

This role’s source listing does not include Hungary as an eligible location.

NICE is seeking a Technical Support Team Lead to manage complex customer issues and mentor staff remotely from the United Kingdom.

As a Team Lead, you will provide advanced technical support, resolve escalated issues, and lead troubleshooting efforts. The role requires deep subject matter expertise in SaaS and networking technologies, combined with the ability to mentor colleagues and maintain Service Level Agreements. You will also collaborate with R&D teams to identify and document software defects to improve overall system reliability.

Why You’ll Love This Role

United Kingdom remote location
Lead technical support role
SaaS and contact center focus
Mentoring and technical escalation management
7+ Years of experience required

What You’ll Bring

7+ Years of work experience in a technical customer service role
Minimum of 3 years of experience with SaaS, telecommunications, contact centre software, and networking
Advanced knowledge of VOIP, QoS SIP, APIs, TCP/IP, HTTP/HTTPS, SFTP, and databases
Proven ability to utilize, create and update knowledgebase resources using KCS methodology
Bachelor’s degree in computer science, business information systems, networking or equivalent work experience

What You’ll Get

Benefits not specified in the listing

About the Company

NICE is a global enterprise software company providing solutions for customer experience, financial crime, and public safety. Their software is used by over 25,000 businesses worldwide to manage customer interactions and monitor financial transactions.

Listing checked for remote eligibility · Posted Aug 26, 2026 · NiceApply →
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